Smashburger
Posted on 10. Jul, 2009 by Flicks and Food in Foods
Smashburger - BBQ Bacon Cheeseburger
(28 votes, average: 2.18 out of 5)
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Total Grade: 70%
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Customer Service: 6
Food Quality: 8
Atmosphere: 8
Parking: 7
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Category: American Food, Burger Joint
Price Range: $$ ($10-$20 = Average)
In My Opinion:
Smashburger in San Antonio, TX – Smashburger was having a VIP grand opening event today at its new location at 410 & Blanco, this is their second San Antonio, TX location. With the name Smashburger and hype surrounding this, I was expecting a new and unique burger joint. I was a bit disappointed, as it was another typical burger joint with a modern look.
Although there was a long line today, it moved pretty quickly to place my order at the counter. Since it was a VIP grand opening event, today’s meal was covered by Smashburger. As I ordered my BBQ Bacon Cheeseburger and the classic French Fries, I saw that they were making milk shakes. I asked the gentleman at the counter, “can I get a milk shake also with my order.” Both the lady (making the milk shakes) and gentleman (taking my order) said, sorry we’re all out.” As I stood there I replied, “really, you’re all out?” As I pointed to what are you making then? No answer. That was pretty rude of them. Toward the end of the evening, before I left, some of my other friends got milk shakes at that time. All out eh? So I went up to the counter the second time that night and asked to get a milk shake. Again, they said they were all out. This was perhaps one of the worst customer service I’ve ever experience as they told me a bold face lie.
I got my order pretty quickly, which was great and was pleasantly surprised by that. There was an average size portion of fries and the burger was huge. As I picked up the burger the bottom bun was destroyed by the amount of grease on the burgers. I could not pickup my burger to eat, I had to use a fork. I had to ask one of the workers there for a knife and fork, since they were all out. He told me he would get them to me and he never did. I waited about 10 mins to get some utensils. Back to the burger, it was so greasy, that it when through the paper lining of my tray and left a huge grease puddle under my tray. I had to use several napkins under my tray to soak it all up. The meat was cooked right, BBQ sauce, bacon, and onions on the burger was good. The fries are kind of plain and if you don’t eat them right away they turned hard. Either they were reheated or double cooked?
The atmosphere and decor of the place is a contemporary & modern burger joint. This location is really hard to find parking on a busy night, so try to get there early if you go or bring some comfortable walking shoes. I am hoping, if I do go back to give them a try, that their customer service becomes better. There’s just way too many burger joints in town. I was disappointed with today’s visit, maybe it will be better for you.
Once again, I can deal with average food but will not deal with a horrible customer service experience. To me they either should have served the milk shakes to everyone or no one that night, instead of being selective. You guys enjoy. Try it, Chat it, Rate it!
Follow Up Visit:
July 24th, 2009 – I went back to do my follow up review at Smashburger’s 410 & Blanco location. Went for a late lunch there and parking was still bit of an issue, but after driving around we finally found a spot, luckily it was not too far. Lets cut to the chase and I’ll let you know that this time the overall experience was better.
Smashburger - Classic Cheeseburger with Onion Rings
I ordered the half pound classic cheeseburger with onion rings. Again the speed of getting the food was pretty quick, which is great when you’re on your lunch break. The server that brought out the food as very nice and friendly, also each time someone got their food, they would ask if we needed anything else. This was a much better service from my first visit. The burger here is still a little greasy (not juicy), but at least I was able to pick it up this time and eat it, as the bottom bun was still intact. The taste and flavor of the burger is good, overall its a good choice rather than a fast food chain.
Although I did not ask for a milk shake this time, my friends let me have some of theirs, and it was pretty good. If I happen to come in for a third time, I may ask for a milk shake with my order and see how it goes. Overall, this was a better experience but it still doesn’t change my very first impression about the place, from the service stand point and being lied to. Maybe with an explanation from the owner or manager of this location (which as not happened yet) and time, things will change.
Location Visited:
842 NW Loop 410
San Antonio, TX 78216
Google Map:
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11 Responses to “Smashburger”
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no.
10
Ryan Kelly
25. Aug, 2009
When I first visited Smash Burger, I really liked it. However, since that grand opening I’ve been about 3 times and the quality has been going down ever since.
The burgers are really greasy and they fall apart in your hand (very messy), and the fries had way too much salt.
In fact, everyone in our party today did not like the food.
Sorry guys, but I should have listened to Flicks and Food from the beginning.
no.
9
sarahjitexas
25. Aug, 2009
We gave SmashBurger another chance today. We won’t be giving them another. I don’t know how you screw up a kids hot dog, but it looked like maybe they had fried it. The fries were super salty. The 3 other people at the table didn’t have any better either. The big burgers were sloppy and fell apart.
I won’t be dragged to SmashBurger again.
no.
8
John
27. Jul, 2009
Sounds like the training event you attended worked since the service was admittedly better. Why are you still hung up on the first visit though since it was 1) training and 2) free?
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8.1
Robert McGuire
27. Jul, 2009
Thanks John for your comment. I’m not hung up at all, but thanks for visiting.
no.
7
Michael Saiz
26. Jul, 2009
Here is my review of that same Smashburger. I am in no hurry to return. http://bit.ly/bwCDl
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6
Sarah
17. Jul, 2009
Sound like Lisa works there… Way to much information!
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5
Lisa
17. Jul, 2009
This location did not open until the 11th so you must have gone in while they were training. That might be why they were not serving the shakes. I went in on the 11th which they said was their first day to be open for business and the food was fantastic. The burger was juicy (not overgreasy) and the service was fast. I got the 1/3# burger for $4.99 and it was way more food then I could eat. I think the 1/2# burger is $5.99 but it is for larger eaters. The shakes were $3.99 but what do you expect for a Haagen Dazs shake. They even give you the container that they mix it in with the extra shake in it so you can get all that you are paying for. I would give it another shot if I were you.
no.
4
Alex
17. Jul, 2009
We went the Stone Oak location. The BBQ burger was really good. The burger was excellent–very juicy and so rich tasting, and the chipotle bun had a nice level of heat. the applewood smoked bacon really took it to another level. The “smash-fries”, the ones with garlic, olive oil, and other herbs were just okay. The shredded onion rings were fine. The Haagen Dazs shakes rocked! The price for one person is about $10 if you have a $5.99 burger, $1.75 fries, and $1.79 drink. The shakes are $3.99. The service was really friendly and fairly quick. I will definitely go back.
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3
Glen
14. Jul, 2009
I didn’t like this place, would never go back.
no.
2
michaelharmon
13. Jul, 2009
My wife and I visited the Smashburger at 281/Evans on Saturday and I have to agree with pretty much everything Robert said.
Since there is a hamburger restaurant on every corner now, there are two factors which separate the “great ones” from the “mediocre ones” — and that is the bun and the fries.
I had the same “soggy bun” experience and the fries were nothing special. I did appreciate their modern style though, but that doesn’t make up for being “typical”.
My current favorite burger place is Five Guys Burgers and Fries at the Quarry. Some of the best french fries in town.
no.
1
perticusrex
12. Jul, 2009
Sorry but that burger and fries look MAS CACA! AND bad service to boot?? No thank you! I’ll take Bobby J’s anyday! You shoulda told them “I drink your milkshake! I drink it up!”